ABOUT ORDERS

How to place an order?

Thank you for choosing to visit us and use the products offered by EYE SEDUCTION

To place an order through the website, please complete the following steps:

1. At your choice, you can create an account on the website for the system to save your data, this will facilitate the next order. You can also place the order without asking for an account.

2. At the top of the menu, click on the shop to choose the product category.

3. Click on the name of the product or on its image to see more details.

4. Choose the option you need, the quantity (pay attention to the product characteristics) then click "ADD TO CART".

5. At the right top of the website, click on the shopping cart image. Here you can make changes of the order (add or delete smth).

6. Click "Continue shopping" or "Continue checkout".

7. Enter your billing and delivery details, carefully read the delivery terms here.

8. Choose the payment method available on the website.

9. After the requested data have been entered, click on the "Place order" button.

10. You will receive an order confirmation on the e-mail address from which the order was placed. A consultant will take your order ASAP.

How long does international delivery take?

Delivery time depends on your location and takes 1-3 weeks.

Indicative travel times include:

  • the deadlines for processing and transporting the mail to the country of destination;
  • delivery terms according to the standards of the destination country.

Click here to see the approximate delivery terms

Where can I track my order?

To track your order, enter the tracking number you received by message  here

International parcel numbers are composed of 13 characters (e.g. EE123456789MD), start with one of the marks "E", "C", "H", "M", "R", "V" and end with the mark "MD" or with the country of origin code.

How do I know if it ships to my country?

You can see the list of countries here

I changed my mind, how can I cancel or change my order?

If you have placed a wrong order (eg wrong product, parameters or delivery data) you can correct it within up to 24 hours. You just need to contact us at info.eyeseduction@gmail.com or on the messenger directly from the website, mentioning the order number and the data that needs to be changed.

How can I get a discount?

Please click here for more information

What are the payment methods?

We take care of your convenience and safety, so you have the possibility to pay by several methods:

In cash (only on the territory of the Republic of Moldova)

Bank card (with any Visa or Mastercard card)

Paypal

ABOUT PRODUCTS

I am ordering contact lenses for the first time, what should I know?

Before buying contact lenses, it is recommended to consult an ophthalmologist, in the case of patients with poor vision, the inspection is mandatory. After the inspection, you will get a prescription for contact lenses which you must use while placing an order.

Eye Seduction  assumes no responsibility for ordering/wearing unsuitable lenses or their incorrect use.

Carefully read the wearing and care information about  contact lenses,  following these tips  will guarantee a beautiful contact lens experience .

How can I be sure of the quality and authenticity of the product?

Our priority is your eyes health, so all contact lenses on eyeseduction.com have MEDICAL DEVICE QUALITY - ISO 13485 and ISO13485 certificates, comply with the strict quality control requirements of health and medical device regulatory bodies in worldwide: Singaporean HSA, European CE, Australian TGA, Canadian CAMCAS, American FDA. Our products are manufactured in accordance with these requirements using the latest technologies and materials.

 Eye Seduction is the official representative in the Republic of Moldova of  brands: MaxVUE Vision, Urban Layer, J&M Prestige

Is there a difference between lenses for the left and right eyes?

If you wear cosmetic lenses (without optical power) initially there is no difference between the left and right eye, later it is desirable not to change the lenses with the place. For those who wear contact lenses with different power, each lens must be kept  in its own compartment: LEFT for the left eye, RIGHT for the right eye.

If I have different power for each eye in my prescription, how do I make an order?

Clear and color contact lenses are sold in pairs so you will need to order two boxes: first for the left eye and second for the right eye.

How do I take care of my contact lenses?

Please see the detailed information here

Can I give the contact lenses to my friend?

To avoid any risks related to eye infections, it is not recommended to pass the lenses to another person. Remember that contact lenses are only for personal use.

How long may i wear contact lenses?

Clear contact lenses made of hydrogel may be worn for up to 10 hours per day, those made from silicone-hydrogel up to 16 hours. Color lenses may be worn up to 8 hours per day. Each box of contact lenses has information about wearing period, it might be from one month to one year.

If you wear the lenses less often, be sure to keep the lenses in a clean case with enough solution and the caps tightly screwed on. Before each application, rinse and clean the lenses thoroughly with solution. Place the lens on your palm, drip the solution and gently massage the lens from both sides with your index finger.

What else is needed for contact lenses?

There are 2 things that are absolutely  necessary: special solution and case. If you suffer from dry eyes, try "Horien Aqua Comfort"- moisturizing eyedrops for longer comfort and lens durability extension.

A compact kit with silicone tweezers and applicator, one doze bottle solution and mirror is a very useful accessory for traveling. 

You may order care products for contact lenses here

I wear vision glasses, how do I order contact lenses correctly?

If you wer glasses and want to try contact lenses, you should visit an opthalmologist as glasses and contact lens prescriptions  differ from each other. Always follow doctor's advice during handling contact lenses.

The lens is not fixed on the eye, what should I do?

You may have put the lens inside out and because of this the lens "walks" on the eye. The lens has 2 sides (front and back), before application make sure the lens is in the correct position (its edges must be directed inwards).

Initially, when you remove the lens from the solution, it is abundantly hydrated, when you apply the lens to the eye, it loses moisture, so the lens adjusts to the size of the eye and gets a secure fit.

How to choose the right color?

We are at your disposal to help you with the perfect choice, write in the chat on messenger and the consultant will gladly take the order.

Still need help?

Contact us and we'll consult you free of charge with any problem